FAQ Frequently Asked Questions
FAQ Frequently Asked Questions
All orders are usually processed and shipped within 3–5 business days.
You’ll receive a tracking number as soon as your order is on its way! Please note that during holidays or special sales, processing times may take a little longer.
We ship worldwide!
Shipping times may vary depending on your country, but on average:
Please note: due to U.S. customs and postal delays, some shipments from Italy may take slightly longer than expected. We truly appreciate your patience, your item is on its way!
Yes! New members of our Fellowship receive 15% off their first order.
Join our newsletter to get your exclusive code and early access to new collections.
Can I send my order as a gift?
Absolutely! Just make sure the “Ship To” address at checkout is correct, and we’ll make sure your gift arrives safely.
You can also add a custom message we’ll include it in your package with care.
Are the pins official Lord of the Rings merchandise?
Our pins are fan-made collectibles, inspired by Tolkien’s world and created with love for the community of fans.
Each design is unique to The Middle Earth Journey and crafted for collectors and enthusiasts.
What if my order is delayed or lost?
If your package takes longer than expected or gets lost on its way, please contact us directly we’re always here to help and will do our best to resolve the issue. 💌
We promise: you’ll never be left without support.
Do you accept returns or exchanges?
Yes we accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original condition.
Please contact us before sending anything back so we can assist you with the process.
Where can I follow your updates?
Follow us on Instagram and Threads at @themiddleearthjourney to see new releases, giveaways, and behind-the-scenes stories from Middle-earth.